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Online Community Management for Dummies

This book is designed to help online community managers excel at ensuring the visitors to their site are satisfied and kept happy. It will cover the various types of online communities and provides tips and tools using social media which can help community managers excel with their site. Community managers will discover how to stand out above the competition, which can result in more online visitors and grasping the attention of potential advertisers and investors. Topics covered include: The role of the community managerCore community management tasksCreating your communityBuilding relationships within your communityEvaluating return on investmentHandling and responding to criticismEstablishing policies and transparencyEncouraging community interaction

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